Frequently Asked Questions

How long will my delivery take?

We keep high stock levels all year and usually dispatch orders within 48 hours. If an item is temporarily out of stock, we’ll need to restock it before sending your order. In these cases, we normally hold the entire order so it can be shipped together. However, if you’d like us to send the available items first, just let us know at info@etikauniforms.co.uk.

Do you have a sizing guide or fitting chart?
Yes, we do. Our sizing guide and fitting chart are available here.
If this is your first time purchasing from Etika, please note that our garments are designed to be fitted. We strongly recommend reviewing the sizing chart and sizing statement before placing your order to ensure the best fit for your child.
I can’t find the item or size I’m looking for — what should I do?
The uniform range and sizing structure are agreed in advance with each school, so some “jump sizes” may not be included.
All of our garments are made in our factory in India, with stock drawn down three times a year. Due to high demand, certain sizes may occasionally become unavailable. However, we provide regular updates within the product messaging to let you know.
If you're unsure, please don't hesitate to contact us directly for support at info@etikauniforms.co.uk
Can we try on uniforms before making a purchase?
Yes, you and your child is welcome to try on garments at our premises located at:
Birtley Business Centre
Station Lane
Birtley
Co. Durham
DH3 1QT
We’re situated on the First Floor of the main building as you drive in. If you’re unsure where to go, feel free to park up and give us a call on 0191 925 0443. We’re open from 10 am – 4 pm, Monday to Friday (closed on Wednesdays from March to October), and we’ll be happy to come and find you if you get lost.
Can I change or cancel my order?

Yes — we’re happy to help with any changes to your order during our office hours. Whether you’d like to add, remove, or swap items, we can make adjustments as long as your order hasn’t been dispatched. You’ll know your order has been dispatched when you receive your Order Complete email.

Please note, once your order has been dispatched, we’re unable to make any further changes.

If your amendment results in an increased total cost, we’ll send you an invoice by email with a secure and convenient payment link.

Thank you for your understanding — we look forward to assisting you!

How do I return or exchange an item?

You have two easy options:

1️⃣ Return by post
Simply complete our returns form and include it with the products you’re sending back. Please note: Unfortunately, we do not cover the cost of return delivery unless the return is due to an error on our part (e.g., incorrect item sent or a faulty product).

2️⃣ Visit us in person
If you’re nearby, feel free to pop into our shop — we can process your return or exchange on the spot. We have all products available in-store.

Our address:
Birtley Business Centre
Station Lane
Birtley
County Durham

DH3 1QT

Do you supply adult sizes?

We do not offer dedicated adult sizes as part of our standard uniform range. However, we can provide garments in Small, Medium, and Large sizes upon request. These orders take approximately 10 days to complete and will include VAT in the final price.

Please refer to our sizing chart at the bottom of our homepage before placing your order.

How to contact us ?

For Parents

For all contact information, please click the ‘Contact Us’ button at the bottom right-hand corner of our website.

If you'd prefer to speak to us directly, you can call us on 0191 925 0443, Monday to Friday, between 10 am and 4 pm (please note, we are closed on Wednesdays from March to October). Outside these hours, please send us an email via info@etikauniforms.co.uk — we’ll get back to you as soon as possible.

Find Us

Birtley Business Centre
 Station Lane
 Birtley, County Durham
 DH3 1QT